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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
275 ratings and 156 comments received in the last 90 days.
19 September 2025
Communication was great and all my spec was met in good time
19 September 2025
Very satisfied, Caitlyn looked after my requirements very nicely
17 September 2025
We were kept up to date with the build progress and the whole ordering procedure was made pleasurable.
16 September 2025
completely satisfied
13 September 2025
Knowledgeable and helpful. Not pushy. Friendly and patient when our toddler was losing interest. We have even had contact after collecting our car where they have offered another handover to help us with technology questions.
09 September 2025
Jack was very helpful with the whole process.
05 September 2025
All went well, knowledgable sales person and helpful getting things sorted, nothing to much trouble.
04 September 2025
They went above and beyond, made it a really special.
04 September 2025
Never felt rushed into making decisions
02 September 2025
all the staff at the centre were friendly and helpful
02 September 2025
Very good. Great Jack Payne
28 August 2025
Explained in previous box
24 August 2025
Again as above everything was done so well I will never forget that day especially the unveiling of the car
19 August 2025
As above
18 August 2025
Great sales assistant Caitlin fully recommend
04 August 2025
Richard Perret could not have helped me more, the whole experience was amazing despite the doubts I had on changing my last BMW.
31 July 2025
Very satisfied indeed. I was treated so well at every stage. Everyone I had dealings with at the dealership from receptionist, sales managers and manager was superb
27 July 2025
I feel like I was cared for, very well as a customer
24 July 2025
Handover process was quite lengthy and could not be completed without my mobile phone, which i had to go and get
13 July 2025
They were extremely friendly and helpful throughout. we were unable to collect the vehicle during the day so they stayed open late for the vehicle handover. The vehicle handover was detailed and a great experience.
04 July 2025
Everyone is always so friendly and professional, especially Richard. He was so keen to make sure I got the car I wanted, and I LOVE it.
03 July 2025
All good but v long wait for handover
03 July 2025
Nothing major, but unmanned reception delayed contact on arrival for new car collection. Telephone reception, probably not as professional as some organisations.
21 September 2025
Good service work but very inflexible system, I had to wait from 0930 to 1530 for car
21 September 2025
Very nice experience- great professional attention.
20 September 2025
Ye the Service of the car was fine
20 September 2025
I wish that BMW had not closed down their Barnstaple premise as it makes servicing, looking for a new car etc more problematic. Why haven't Vertu kept the servicing part of BMW attached to the other Vertu garages in Barnstaple
19 September 2025
Very accommodating to helping with resolving issues with the car. I was able to bring the car in quickly to get looked at and then the work completed promptly with a clear explanation of the issue and what was required.
18 September 2025
Everything was explained and necessary repairs carried out.
17 September 2025
This was a real contrast to when we bought the car, when there were plenty of staff on hand. On this occasion, there seemed to be a real shortage.
17 September 2025
Very courteous. I have no reason to suspect that the jobs required weren't carried out satisfactorily
16 September 2025
The car was ready nearly on time and the people are great.
16 September 2025
Leah was really helpful, extremely welcoming and friendly.
16 September 2025
Vertu rang on my house phone to say that my car was ready. Unfortunately I was out and didn't ring on my mobile so I had to ring to enquire whether it was ready. Not a problem just took longer to sort out.
15 September 2025
Location poor for travel to centre
15 September 2025
Everyone helpful and friendly
15 September 2025
See above
14 September 2025
Again excellent service.
11 September 2025
Car returned efficiently ,and cleaned with the usual health check video providing an update of the vehicles health.
10 September 2025
See above full answer. Did feel a bit like I was handled rather than a good comprehensive old fashioned customer service.
09 September 2025
For various reasons my first service was tricky to fit in. BMW main booking service was nothing short of appauling. HOWEVER when I contacted Vertu Exeter (will never phone main booking again!!!) they were truly wonderful and managed to fit me in.
08 September 2025
Not happy with the communications from your systems. I have been using the MyBMW App for years but when I spoke to you reception team they said it was not showing as registered and they had to see what was wrong.
08 September 2025
The service itself was good
07 September 2025
Based on above. To continue above, I could not get the pram in the car
07 September 2025
Met all my requests. Treated me as an individual kept me abreast of what was happening. Got me a loan car when my own car needs to stay in overnight
06 September 2025
Just know you get properly looked after excellent service.
06 September 2025
Great
05 September 2025
Kept informed at all times and I was surprised how reasonable the final bill was, for the quality of service I received
03 September 2025
See above. However Josh was excellent.
03 September 2025
Great service, very helpful on explaining key features of the car and helped to set up and connect to app.
03 September 2025
See above
03 September 2025
No complaints
03 September 2025
The receptionist was very slow when I dropped the car off. Having already filled out the check in online the night before I expected it to be a smoother transition. However the staff were very polite. I was disappointed at the quality of the clean.
02 September 2025
See above
02 September 2025
Customer service agent was very professional. While-you-wait appointment completed on time.
01 September 2025
Really helpful customer service representative. Fast service. Would prefer dealing with Exeter not a call centre!
31 August 2025
Very Professional during the whole process from booking to receiving the car back.
29 August 2025
Excellent service
29 August 2025
Overall excellent but may change. This if repair to damaged wheel not agreed
28 August 2025
The required work was completed without issue, and I was provided with ample visitor facilities whilst waiting.
27 August 2025
Friendly efficient service with complimentary car wash and good courtesy vehicle.
26 August 2025
The results were explained to me, a written summary of the work was provided. The work was completed by mid afternoon as I had requested due to a long drive back home. An e mail was sent suggesting I looked at a short video.
26 August 2025
The invoice detail was difficult to understand. e.g. Why the first subtotal of £110.46? Rear Brakes section included FRONT Brake pads? 2 x Plastilube for Rear brakes?
26 August 2025
A professional service provided at all times.
26 August 2025
Very happy with the reception team and the efficiency of the service.
26 August 2025
In and out. Mot and service
25 August 2025
Great service very friendly
24 August 2025
Good experience with reception team on drop off and pick up. Very personal service.
24 August 2025
As above and work was done quickly
23 August 2025
I was away on holiday whilst the car was in needing unexpected work. I was kept regularly updated by Kiera via email. This made it stress free and easy.
18 August 2025
The service experience was perfect.
18 August 2025
Good outcome as all problems have been fixed, even though we were told there wasn't actually a problem with the aircon when there clearly was.
18 August 2025
The only issue i have with the service as for the warranty side was great , but I was offered a free VHC which I didn't get a copy and two days later had an MOT which Failed on extensice oil leak , if I had have known I would have done leak b4 Mot.
17 August 2025
Very efficient and very helpful staff. My only criticism being a longer wait to book my service, but I guess good service increases popularity.
16 August 2025
As written above
15 August 2025
Very good . Liked the the little film
14 August 2025
Extremely satisfied
13 August 2025
All went smoothly.
13 August 2025
Job done, concerns listened to and explored.
13 August 2025
No issues this visit other than a courtesy car had not been reserved, even though I was told it had. However, this was rectified immediately, and a car was provided (it was lovely too!). I wouldn't mind downgrading to one, 2' Series Coupe, in time.
13 August 2025
Professional but friendly staff Took over 2 hours but it was a drop in, 5stars if someone would've updated me after an hour
11 August 2025
I originally booked this MOT through the main VERTU website. I received several emails and texts that were telling me of different service centre and a different time than I had booked. Twice I had to call BMW Yeovil branch to check and cancel.
11 August 2025
Service good, but they assumed all 4 pressure sensors needed replacing, rather than looking for the failed items.
10 August 2025
Very simple progress kept informed throughout especially when it got closer to 17:00 when it was a little bit hit or miss whether it would have been done.
10 August 2025
Because I have nothing to moan about
10 August 2025
Every aspect was excellent
10 August 2025
Good friendly experience.
08 August 2025
customer service wasnt up to PAR
07 August 2025
Service completed quickly
07 August 2025
Friendly, professional & value for money.
06 August 2025
3 x different times were confirmed for my service, 2 of which were not the original time booked
06 August 2025
The car was MOT'd and serviced, it did take a long time and I was waiting around for over 3 hours without any updates, found out I had a nail in a tyre but wasn't told, this could have been fixed there and then if I knew about it
06 August 2025
Easy drop off process, quick to drop and retrieve the car, aa vast improvement on previous visits where you get called to say come and get the car and then end up waiting when you get there.
06 August 2025
Service team and experience at point of service was great. Mika and Clare were very helpful and the lady on the front desk was very friendly and helpful too. The experience in getting the car booked in was tedious and frustrating.
06 August 2025
People seem nice
06 August 2025
I was advised that there was no fault with my car and I had to strongly challenge this to get further investigation.
05 August 2025
This is really the same question as Question 1: I would be most unlikely to recommend BMW to a friend unless I were completely satisfied with my service experience!
04 August 2025
Waited for my car whilst serviced. Comfortable seating area with good facilities
02 August 2025
The service advisor was very welcoming, helpful and very kind . She explained everything very clearly and everything was done in a very timely and professional manner.Many thanks to miss Samantha Cabell
02 August 2025
As above. Even the car was vacuumed inside.
02 August 2025
See above
31 July 2025
Everything is fixed!
31 July 2025
The efficiency after contacting roadside assistance was very good
31 July 2025
friendly staff, top marks
29 July 2025
Efficient professional work. Extremely lovely surprise to have fully cleaned, sparkling car (and tyres!)- not just hosed down and left with streaks!
29 July 2025
This was a waiting appointment meaning I wait 1 to 2 hours whilst they conduct for service. That didn't happen. After one hour, my car was still sitting in the car park untouched by Service. It then comes back within 25 minutes from the service.
29 July 2025
Very satisfied. Car was even cleaned and hoovered while I waited.
29 July 2025
Good service, didn't receive the visual health check video as I usually do.
28 July 2025
Excellent customer service.
28 July 2025
The service personnel I dealt with were very professional, polite and helpful.
28 July 2025
Email sent explaining reasons.
28 July 2025
Although the service took longer than promised I was kept fully informed and the waiving of the charges was very much appreciated. All contact with staff was courteous and professional.
28 July 2025
Awful service from the team.
27 July 2025
Just one thing, wash and vac didn't happen.
27 July 2025
Whole experience was very simple and straight forward. Staff were very helpful as well.
27 July 2025
Satisfied with recall and bus pass and Josh was lovely
26 July 2025
Dropping off was easy as I'd booked in online beforehand. But later it all felt a bit flat. The lady that served me on collection was a bit matter of fact. Like a number, not a valued customer. Like she'd had a bad day.
26 July 2025
Good service
25 July 2025
I am 100% satisfied with the service I received. Your staff are amazing at their job!
23 July 2025
My first deals with BMW Exeter have been good. However customer respect and care from Vertu is poor.
23 July 2025
Ditto above.
22 July 2025
Very satisfied. My car was booked in on a Wednesday and certain faults meant it was not ready until Friday. Joshua kept me fully informed of developments, arranged a loan car and ensured work was completed when specified.
22 July 2025
At first I was hesitant, but the whole process worked really well. What I liked about Clare was she wasn't pushy to get the work done, very personable individual and I really enjoy my interaction with Clare.
22 July 2025
Sam was very efficient And I was taken care of.
22 July 2025
Managed to mot anf service my car and all finished 2 hours early to help me. I had explained that i had a sick husband who i didnt wantto leave alone for too long.
21 July 2025
Very good
21 July 2025
The ease with which they me to wait for my service was fantastic. I had a little dog with me and I needed to work. I was found a break out space, provided with refreshment and made to feel welcome
20 July 2025
Same as above
20 July 2025
Liked the service engineer video
18 July 2025
Kept informed
15 July 2025
Polite, efficient, very helpful, facilities excellent.
14 July 2025
Everything was done according to instructions and on time
14 July 2025
Excellent service from pickup to return
14 July 2025
Everything was fine . No problems
13 July 2025
Every helpful and polite
12 July 2025
Josh looked after me very efficiently and I was very pleased with the outcome
12 July 2025
The appears to be some indifference when team members identify administrative problems which are left unresolved.
11 July 2025
Staff friendly, job done efficiently
09 July 2025
Really polite and helpful staff
08 July 2025
Joshua Nicholas was excellent. Kept me informed at all times and worked well to resolve issues.
08 July 2025
Vertu kept me fully in the picture by telephone .
08 July 2025
Dealt with very professionally.
08 July 2025
Nice way to wait while car was being serviced, very friendly & helpful staff, I used have my car serviced at barnstaple and the difference in service was very noticeable
07 July 2025
The whole procedure was very efficient I took my car in at 8 am and it was ready for collection just after 12 noon.
07 July 2025
Good standards
07 July 2025
Efficient service.
06 July 2025
Yes all good
06 July 2025
Good reception and was flexible when I had to change my plans with relatiely short notice
05 July 2025
Great service, one issue which they quickly resolved
04 July 2025
As mentioned above
04 July 2025
Great service! My service advisor kept me well informed throughout! Unfortunately there was a problem with the courtesy car, but was quickly resolved by offering collection and delivery of my car! Brilliant!
04 July 2025
Courtesy car was excellent and everything was explained well
03 July 2025
My car was booked in for 830 and didn't get move until 930 even know this was a while you wait service and was told when booking it would only take 1 hour, really nice people, very helpful and stunning show room
01 July 2025
The staff were friendly, professional, and kept me informed throughout. The service was completed on time and my car was returned clean and in great condition. A very smooth and positive experience overall.
30 June 2025
I was informed every step of the way and when additional charges arose these were clearly articulated and payment options presented
21 September 2025
All went according to plan. Lovely handover.